MESSAGE TO GUESTS

Client Info

Cancellations

Your appointment time is reserved just for you.  We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours’ notice for changes to your appointments and/or cancellations.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need.  

Cancellation policy is as follows: You may cancel or reschedule an appointment 24 hrs in advance of the appointment scheduled. Same day cancelling or rescheduling may result in a 50% charge to the card on file, and if so will be charged at the end of the spa business day. 

No-show policy is as follows: No Show for an appointment may result in a 100% charge of the service(s) scheduled. The payment will be charged to your card at the end of the spa business day.

Booking Spa Treatments

To ensure the availability of your desired appointment time (Sugaring, Waxing, Facial, Massage, Dermaplaning, and Body Treatments) we recommend making your reservation well in advance.

A credit card or Gift Card Certificate number will be required at the time of the reservation to hold in the event of late cancellation.  All credit/gift card information is stored off-site in our cloud-based booking software, which employs encryption and other security measures.

Health Issues

Please be forthcoming with any personal health issues, such as high blood pressure, heart conditions, allergies, pregnancy or any other serious condition.  Due to specific health problems, some spa treatments could have severe complications. First time guests will be asked to complete a medical questionnaire and our professionals may ask additional questions. This information is for your care at Smooth Day Spa and protected as highly confidential information.

Arrivals

We encourage our guest to arrive 5-10 minutes prior to your reservation to allow time to check in, prepare for your treatments, and relax. Late arrivals will result in a shortened spa experience, as your treatment will conclude at the scheduled time. You will be charged full service price.

Valuables

We ask that you do not bring valuables to the spa as we cannot be responsible for lost or stolen personal items.

Cell Phones

For the comfort of others receiving relaxing spa services, please refrain from speaking loudly on your cell phone while in the spa. Thank you for your consideration.

Children

For the comfort of others receiving relaxing services, we ask that small children are not left unattended.

Payments

We accept cash, most major credit cards, and personal checks with a valid driver’s license. A $25.00 fee will be charged for any returned checks

Gratuities

Gratuities are not included in the price of spa treatments but are customarily given to acknowledge good service. Although completely discretionary, the typical range is 18-25%.

Gift Certificates

Gift certificates are kept in our scheduling system once purchased. Gift cards can be used towards spa services or choose from any products in our Spa Boutique.

Refunds

Unopened retail items may be returned for a full refund within 30 days of purchase with a receipt. Opened items purchased within 14 days are refundable for store credit only.