MESSAGE TO GUESTS

Client Info

 

Cancellations

Your appointment time is reserved just for you.  We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours’ notice for changes to your appointments and/or cancellations.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need.  

Cancellation policy is as follows: You may cancel or reschedule an appointment 24 hrs in advance of the appointment scheduled. Same day cancelling or rescheduling will result in a 50% charge to the card on file, and will be charged at the end of the spa business day. 

No-show policy is as follows: No Show for an appointment will result in a 100% charge of the service(s) scheduled. The payment will be charged to your card at the end of the spa business day.

Booking Spa Treatments

To ensure the availability of your desired appointment time (Sugaring, Waxing, Facial, Massage, Dermaplaning, and Body Treatments) we recommend making your reservation well in advance.

A credit card or Gift Card Certificate number will be required at the time of the reservation to hold in the event of late cancellation.  All credit/gift card information is stored off-site in our cloud-based booking software, which employs encryption and other security measures.

Health Issues

Please be forthcoming with any personal health issues, such as high blood pressure, heart conditions, allergies, pregnancy or any other serious condition.  Due to specific health problems, some spa treatments could have severe complications. First time guests will be asked to complete a medical questionnaire and our professionals may ask additional questions. This information is for your care at Smooth Day Spa and protected as highly confidential information.

Arrivals

We encourage our guest to arrive 15 minutes prior to your reservation to allow time to check in, prepare for your treatments, and relax. Late arrivals will result in a shortened spa experience, as your treatment will conclude at the scheduled time. You will be charged full service price.

Valuables

We ask that you do not bring valuables to the spa as we cannot be responsible for lost or stolen personal items.

Cell Phones

For the comfort of others receiving relaxing spa services, please refrain from speaking loudly on your cell phone while in the spa. Thank you for your consideration.

Children

For the comfort of others receiving relaxing services, we ask that small children are not left unattended.

Payments

We accept cash, most major credit cards, and personal checks with a valid driver’s license. A $25.00 fee will be charged for any returned checks

Gratuities

Gratuities are not included in the price of spa treatments but are customarily given to acknowledge good service. Although completely discretionary, the typical range is 18-25%.

Gift Certificates

Gift certificates must be presented at time of redemption. Smooth Day Spa is not responsible for lost or stolen gift cards. No change is given for remaining balances. Gift cards can be used towards spa services or choose from any products in our Spa Boutique.

Refunds

Unopened retail items may be returned for a full refund within 30 days of purchase with a receipt. Opened items purchased within 14 days are refundable for store credit only.

Lash Info

  • Before arriving to your appointment please ensure lashes and eye area are clean and free of  makeup, oil residue, and mascara.  It is impossible to thoroughly remove all residue from the lashes at the time of service.  Any residue will prevent proper bonding between natural lashes and extensions.  Also 24 hours prior to eyelash extensions do not use any cream, moisturizer or oils around your eye area as oil prevents the glue from bonding properly.

  • Hannah has been trained by other professional lash techs, and has lots of hands on experience, she is not tied to any particular brand, however she carefully chooses professional products that have a good reputation in the industry. She uses high quality synthetic mink lashes that resemble natural lash hair, and lashes are applied using a high quality adhesive specially formulated for eyelash extensions.

  • Lash extensions should last until your natural lash sheds, extensions will shed with the natural lash.  We naturally shed 1-5 lashes daily.  The natural lash growth cycle is between 4-8 weeks, HOWEVER life style, skin characteristics, and after care you provide play the most important roll in the durability of your lash extensions 

  • Wash lashes daily, gently with a non oily cleanser.  Brush daily after lashes have air dried.  For best results please use the cleanser and cleansing brush recommended by the lash professional.

  • DO NOT use regular mascara.

  • If you choose to wear mascara while wearing eyelash extensions, please ensure it is NON-WATERPROOF.  We retail a mascara that is safe to use with lash extensions.  While you can use approved mascara be aware that daily removal of mascara and eye makeup may cause extensions to loosen and shorten their life span. It can also clump the lashes together and if not removed properly can look lumpy. 

  • For best results you may need to adjust sleeping position so that lashes aren’t being laid on or bent.

  • It takes approx. 2-2.5 hours to apply a full set of extensions.

  • It takes approx. 1-1.5 hour to do fills.

  • Book fills every 2-3 weeks to keep lashes full and beautiful

  • If you care for your eyelashes correctly then fills are required every 2 - 3 weeks however I have clients that get fills every 4 - 5 weeks and still have 50% of the extensions as they have cared for them correctly. Smooth Day Spa will not except any responsibility for the lashes not lasting until fill date as we only use the greatest quality products and take the greatest care while doing the lashes. 

  • Please ensure you are not going to have any distractions as you can not open your eyes until the glue is dried. (Ex. Cell Phone, Children)

  • During treatment I will tape down your lower lashes to avoid them getting stuck, your eyes must remain closed for the whole time to avoid any residue of glue seeping in. I will place an extension on every lash unless the lash is broken or too short to support a lash. 

  • Once I have finished the treatment your eyelashes will be detached from the tape gently and the tape will be removed, this may make your eyes water slightly but this is perfectly normal and will not effect your lashes. I will ensure your fully satisfied with your lashes before leaving, if you are not satisfied for any reason please speak up and we will sort the issue out immediately.

  • Immediately after eyelashes have been applied wait 24 hours before getting them wet, do not use make up or creams in the eye area, as the eyelash extensions need this time to bond fully to each lash. Swimming, saunas, hot lights, sun beds and steam rooms will also prevent the glue from bonding. 

  • You can swim after 48 hours of having eyelash extensions just be aware that chlorine can shorten the life of your lashes so it is best to rinse your lashes after swimming in the ocean or a pool. 

  • Avoid using skin care products, makeup, makeup removers or solutions near the lashes that contain oil, P.E.G. (polyethylene glycol), propylene glycol or other glycol based ingredients while wearing lash extensions. Use of these ingredients may prevent extensions from fully bonding with lashes, shortening the life of your eyelash extensions. 

  • At all times, avoid pulling, rubbing, picking, flicking and touching your lashes as this will loosen the glue bond.

  • If you chose to have your lashes removed please ensure that it is done by a trained professional to avoid damage to your own lashes. 

  • Please be aware of any medical conditions you have that may effect your lashes, as we can still do them for you however do not except responsibility if they fall out sooner due to your condition. Conditions that may interfere with your natural lash growth such as over/under active thyroid, under going chemo therapy, alopecia, stress, diabetes etc... 

  • Conditions in which we will not apply eyelash extensions are: stys, conjunctivitis, eye infection, blocked tear duct, eczema on the eye as this can cross contaminate between eyes and irritate you. Also it is in best interest of my clients and my high hygiene measures that i do not carry out treatment on you due to cross contamination. Please make us aware before your appointment  of any of these conditions and we will rebook you once your eye is healthy. Failure to do so could result in a cancellation charge.

  • *Lash correction: The process of removing lash extensions that have been poorly applied from another lash extension provider. Guiding you thru the process to achieve healthy natural lashes ready for extensions...

  • Please note that if Smooth Day Spa is doing a *Lash correction for you after a treatment elsewhere some of your lashes may be weakened or damaged and fall out, this is not un-common and we can not accept responsibility for any natural lash loss. However we will do our best to help you have healthy happy lashes again and will guide you in the right direction. 

  • We do not  like to fill in other therapist work as we cannot tell how long their lashes will last on you and this would look like it was our lashes as you cannot tell once they are put on, so please book in for an eyelash removal and full set to get the most out of your lashes.

  • The lash will always retain some sort of glue residue, so it’s healthiest to remove the old and start fresh with a new set every 4 months based on the professionals opinion.